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Yet more trouble with Virgin Media’s broadband service – and guess what? The poor fools sent me out a customer satisfaction survey!!!

Oh how I laughed…

Anyway, they asked me how likely I would be to recommend their service to a friend or colleague…..I answered: ‘0 – not at all likely’

Below is my reply when they asked why I had given this answer…
Ok, how long do you have? Try having a listen to this..

http://www.staggeringstories.net/MildlyPerturbedBy-TheStatesOfJerseyAndVirginMedia.mp3

Its only part one, ‘cos Ive had more hassle with your company since…

Basically, scrap the Indian call center – the poor folks there only seem able to stick rigidly to a script and can’t understand when you say something outside it’s list of possible responses.

Scrap the premium rate phone number for broadband – The trouble I had getting the charges refunded even when I’d been told by several people they had been – they still turned up on the bill.

Get communication with the engineers’ dept sorted out so if an engineer visit is canceled he doesn’t turn up – and then you get charged….

Scrap the 5 pound per month non direct debit fee…it’s blatant profiteering and quite possibly illegal – and yes, I’ve spoken to Ofcom about it and your general failing service.

Virgin Media’s customer service has become so poor and seems to be only about how much money it can make for the company….

So, no, I won’t be recommending Virgin Media to my friends – I want to keep them….

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Tony Gallichan of Staggering Stories muses, nay rants, about the state of Jersey and has several run ins with Virgin Media.

hmm, well, I’m none to happy with podcast three – uploaded to the site, hopefully this Sunday evening. There’s far too much me in it. All down to the subject matter, alas, as I ended up going into full on reminisc…reminis…..I remember when mode…Poor old Adam and Crumbly had to put up with me waffling for ages…..

I also slightly screwed up the sound edit by over compressing slightly and so some of the loud bits are loud, alas…however, it’s passable.

We recorded far too much this time around so there will be a second podcast in a fortnight……

The Isle Of Man shall hereby be cut off from any other landmass. No boats or planes shall be allowed to leave and all internet, phone and other stuff, like, ya know, ain’t allowed innit.

Or Something.

All future podcast recordings to last no longer then one hour.

No…really….this last one is a beast!