{"id":161,"date":"2007-11-29T15:36:12","date_gmt":"2007-11-29T14:36:12","guid":{"rendered":"http:\/\/blog.staggeringstories.net\/?p=161"},"modified":"2007-11-29T15:43:58","modified_gmt":"2007-11-29T14:43:58","slug":"goodbye-virgin-media","status":"publish","type":"post","link":"https:\/\/blog.staggeringstories.net\/?p=161","title":{"rendered":"Goodbye, Virgin Media"},"content":{"rendered":"<p><img decoding=\"async\" align=\"right\" title=\"Sky HD\" id=\"image162\" alt=\"Sky HD\" src=\"http:\/\/blog.staggeringstories.net\/wp-content\/uploads\/2007\/11\/skyhdbox.png\" \/>Virgin Media has crossed me for the last time! I must say goodbye to their TV service and their TV Drive (aka V+) box and its High Definition goodness. It&#8217;s, sadly, hello HM Murdoch and your Sky HD box.<\/p>\n<p>The final straw for Virgin came last night as I got home and opened up my latest bill from them. The first thing I checked was that they had, finally, reimbursed me for my recent telephone outage (of the best part of a month, no less). Sure enough, they had deducted about \u00c2\u00a312 off the bill to cover that. How much does that drop my monthly payment, I wondered idly. Huh, it&#8217;s gone up, not down? How can that be? They&#8217;d broken out my component costs &#8211; telephone, broadband, TV subscription, TV Drive box. What had happened to the deal I negotiated when I took on the TV package that lumped them all together?<\/p>\n<p>Turns out it wasn&#8217;t a mistake brought about by my discount, as I originally assumed, but instead the deal I negotiated only lasted a year. Shame they didn&#8217;t tell me that when I signed up! I wasn&#8217;t particularly happy with that deal I already had &#8211; I sure as hell am not paying even more for their service &#8211; especially as it has deteriorated considerably over the last year rather than improved.<\/p>\n<p>Some of Virgin&#8217;s recent transgressions:<\/p>\n<ul>\n<li>Leaving me without a telephone service for about four weeks (not to mention the hoops I had to jump through to get it restored at all&#8230;) Apparently someone had randomly unplugged my phone at the local junction box. I know I&#8217;m not the only person to suffer from that problem&#8230;<\/li>\n<li>A while back there was a national TV Drive outage. They sent a letter out apologising and offering us all a free Pay Per View movie, of our choice. Automatically taken off our next bill, they claimed. It wasn&#8217;t. I couldn&#8217;t even be bothered to fight that one &#8211; they never got another PPV penny out of me.<\/li>\n<li>Loss of TV channels. I start up a 12 month contract and by the end of it I&#8217;ve lost major channels without any change in the monthly charges. Yes, I&#8217;m partly talking about the Sky channels. More importantly, I&#8217;m talking about ITV HD. When I signed up they had two HD channels. Both were, admittedly, trial channels &#8211; BBC HD and ITV HD. Nonetheless, I was led to believe (in very vague terms) that they expected to add more HD channels over the coming year (i.e. 2007). Instead we now have only one &#8211; BBC HD. HD was the main driving factor for the TV Drive and the Virgin (or Telewest, as was) TV package. That was unacceptable.<\/li>\n<\/ul>\n<p>To be honest, I came so close to dumping Virgin entirely after my recent telephone problems &#8211; customer service like that deserves severe punishment. Only laziness kept me with them. There&#8217;s still an inertia there from me, even now. Virgin will retain my custom for the telephone and broadband, for the time being. I am seriously considering moving my phone back to BT and trying out for ADSL again (I&#8217;ve so far failed three times to get ADSL due to distance from the telephone exchange, that&#8217;s when Telewest finally provided broadband in my area &#8211; it was ISDN up until then.) The hassle of attempting to retain my phone number and the inferior offering of ADSL to cable broadband will keep me as a reduced Virgin customer until at least next year.<\/p>\n<p>I&#8217;m not alone, either. Elsewhere on this blog and in the <a href=\"http:\/\/www.staggeringstories.net\/musings.html\">Staggering Stories Musings<\/a>, you will hear the horror stories Tony has to tell of Virgin Media (and his trouble with them isn&#8217;t entirely over yet, as I understand it). I know my parents are considering dumping them, too. It&#8217;s a small sampling but, including myself, that must be over 50% of the people I know who are Virgin customers are either dumping Virgin or are seriously considering it. Word of mouth gets around and this particular Virgin is leaving a sour taste in many mouths indeed!<\/p>\n<p>To the future, then. I have bought a Sky HD+ box off eBay (apparently an authorised Sky reseller, certainly the AV forums have generally positive noises about the reseller in question).  It was an ouch moment.  I hadn&#8217;t expected to be having to pay out for a Sky digibox (the TV Drive\/V+ is rented, Virgin have already set a date to pick it up, just after Christmas).  \u00c2\u00a3265, including a new quad LNB (the active bit of a Sky dish &#8211; my existing one doesn&#8217;t have enough outputs) and extra coax cabling.  Bad time of year for that sort of expense.  It should repay itself soon enough though&#8230;<\/p>\n<p>From my investigations I should be able to slot in my existing Freesat card and, hey presto, I will have access to all the Free to Air and Free to View channels &#8211; including BBC HD.  In practice I will need to call Sky to link my card to the new box but that should be it.  In truth all I really care about, at least right now, is getting the normal &#8216;terrestrial&#8217; channels (suitably upscaled to 1080i) and BBC HD.  I don&#8217;t need a subscription for any of those.  Why have I been paying Virgin all this time, like a sucker?  I lived for a good year or two with just Freesat before I got my new TV a year ago.  HD and upscaling were the only reasons I went with Virgin TV in the first place.  With talk of ITV HD making a return and Channel 4 HD turning up shortly, all Free to Air or Free to View &#8211; I will have plenty of good TV available (and without a subscription, as it should be &#8211; I pay my TV Licence, damn it!)<\/p>\n<p>The only fly in the ointment with this free Sky business (trying desperately to ignore the up front cost of a HD box) is the loss of my TiVo.  My TiVo was replaced by the TV Drive and its PVR (personal video recorder, aka digital video recorder &#8211; DVR) capabilities.  TiVo used to cost me \u00c2\u00a310 a month for the subscription, but couldn&#8217;t support HD.  Enabling the PVR features on my Sky HD box will cost me the same.  So, Sky will get \u00c2\u00a310 out of me a month, after all.  Heck of a lot less than Virgin were charging me for their TV package.  Effectively I&#8217;ve got myself a HD TiVo with a built in Sky HD tuner.  Not a bad deal.<\/p>\n<p>I&#8217;m sure I will one day return to Virgin for their TV service, spitting blood over a series of slights from Sky.  They&#8217;re both about as bad as one another.  Right now, though, Virgin have passed my wrath threshold.  So, it&#8217;s good riddance Virgin Media TV!<\/p>\n<p>It&#8217;s a shame &#8211; I used to be so impressed by Telewest at one time&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Virgin Media has crossed me for the last time! I must say goodbye to their TV service and their TV Drive (aka V+) box and its High Definition goodness. It&#8217;s, sadly, hello HM Murdoch and your Sky HD box. The final straw for Virgin came last night as I got home and opened up my [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,9],"tags":[],"class_list":["post-161","post","type-post","status-publish","format-standard","hentry","category-commentary","category-tv"],"_links":{"self":[{"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=\/wp\/v2\/posts\/161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=161"}],"version-history":[{"count":0,"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=\/wp\/v2\/posts\/161\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.staggeringstories.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}